Was going to cancel it if I didn't need it after a while. I was told after at least 3 hours of trying to resolve the issue, that it wasn't their problem. He was able to resolve my issue quickly and easily. After filling out the particulars several days prior to the visit, all I had to do was sign on his iPhone and my account was charged. So I would have to manually power down.
Use the dashboard in your account to mark off milestones and notes such as contacting the client, meeting with the client, and completing service. I tried to on-line chat, that didn't work either. Then the day before the appointment, they changed the time. Use it, but don't abuse it. Buyers beware, they are probably going out of business! I tried hard to take Geek Squad appointment but they are not ready to even check the problem.
I asked him to just read the notes that Roberto wrote. So please beware of the Geek Squad in El Segundo. Something told me they were not being honest. Said he would call back in ten minutes with someone else - never happened. They will not answer their phones and give you the run around when you try and find out what is going on with the computer you gave them for repair. For a non techy this service is a must.
They sent a tech out to look, and he couldn't find anything wrong. Geek Squad was not able to do a thing to resolve my issue! Based on its successful pilot with the community, , with support from the , now offers HelloTech as an ongoing program of the community. I told her that I was coming to visit her at the Ancaster Store to discuss this and she said she was not there. After two days of waiting with no phone call, I called for another appointment. In my opinion I feel Geek Squad is a scam that their job is to mainly sell these warranties more than fixing the items themselves. I called and they were not going to remove it saying they had sent an email and since I did not respond they went ahead and charged me.
The tech arrived on time and was able to quickly resolve our issue. I asked if I made another trip that I would leave with it fixed or replaced and he confirmed, yes. We had a virus in our computer. While leaving house he keeps telling me that there I need to replace my receiver, which I purchased for third party. Smart remote never worked right. Plenty of apologies from the well trained staff my guess somewhere centralized in Latin America but no actions.
There is other companies out there to work for that actually have a system in place. When they completed their work and left I started working and noticed that my contacts were missing. The Geek Squad also offers subscription services on a month-to-month basis. I'd tried and failed to fix it myself. I went into the store and they told me everything had to be done over the phone. They will not give us a new tv.
Thank God I did not fall for this kind of deceptive, dishonest quote for work. Well, a few days later we plugged in the computer and it is working just fine. Why didn't you say so? I was thinking I could drop it off at a shop to do repair but this seemed like a neat option to do it from home. It keeps telling you to check repair status online but status hasn't been updated since Feb 13 8:30 am. According to a , 14% of people in the U. They have had my computer a total of three weeks and I feel like it was a joke and I am sure I will probably be sending it back again soon because that is my option.
Do yourself a favour and stay far away from this place. They have came out to fix our tv six times. Inspite of purchased total tech support. I would not buy a protection plan again. They don't know what they're talking about and they probably were going to try and scam me out of more money, claiming I had water damage, when I did not. Which is frustrating when many cities are teeming with hardened technophiles who have been fixing computers for their friends, families, and college dormmates for years.
I sent my phone to them after I dropped it and they kept sending me refurbished phones back, with something clearly wrong with them. These solutions seem grossly outdated when so much technology is embedded in home systems or installed within walls. Either way, they're gonna get high. From the start, the booking agent was courteous, professional and effectively communicated HelloTech's services. At this point I have called so many times and not once have I received an English representative. Geekatoo has thousands of Geeks ready to serve you, and our flock is growing every day.
In other words, Geek Squad are scammers! Then friends started to use it. Alternatively, potential Geeks can opt to take an online test via a third party, which will let people without credentials but who know their stuff participate as well. They said they never worked on my computer even though I had bill for 166. When I asked to speak with a supervisor, I was told that was not possible because the repair is done through a service company. I am now going to contact Best Buy and inform them of just how pitiful Geek Squad protection plan is and demand my reimbursement for paying it.